Legal
Return &
Refund Policy
Last updated: June 19, 2026
Our Stance on Product Integrity
At Glow Like Nothing (GLN), we source 100% authentic formulations directly from authorized distributors. Due to the clinical nature and hygiene requirements of skincare, cosmetics, and active liquids, we enforce rigid guidelines to guarantee every customer receives a pristine product that has never been opened or compromised.
Return Eligibility Window
of delivery
To qualify for a return or exchange, all of the following must apply:
- The product must remain completely unopened, unused, and sealed in its original retail packaging.
- Any manufacturer shrink-wraps, holograms, seal tapes, and stickers must be fully intact.
- The item must be accompanied by the original receipt, invoice, or digital order verification.
Non-Returnable Scenarios
We cannot accept returns or provide refunds under the following conditions:
Products that have been unsealed, opened, swatched, or applied to the skin.
Requests submitted after 7 days have passed since delivery.
Items bought during clearance sales or promotional campaigns featuring final sale terms.
Skincare issues arising from personal ingredient sensitivity or incorrect product choice. We strongly advocate performing a patch test and reviewing ingredients before purchase.
Damaged or Incorrect Deliveries
If your order arrives damaged, leaking, or contains incorrect items:
Inspect the package immediately upon receipt from the courier.
Record an unboxing video and take high-resolution images of the damage, leak, or mismatch.
Contact our WhatsApp Support within 24 hours of delivery with your evidence.
Upon verification, we will dispatch a replacement at zero additional shipping cost.
Refund Process
Once a return is received and inspected at our Mohakhali centre, we will notify you via email or WhatsApp regarding the approval or rejection of your return.
Refund Method
bKash / Nagad
Mobile banking channels
Processing Time
3-5 days
Business days after approval
Please note that original delivery charges are non-refundable regardless of return outcome.
Return Shipping Costs
Unless the return is due to our shipping error (incorrect or damaged product), customers are responsible for paying the courier delivery fees to ship the returned package to our centre.
Need to return something?
Contact us on WhatsApp and we'll sort it out.